Ku9 com Privacy Policy — Our Commitment to Protecting Your Information

Introduction

Your privacy is our top priority at ku9 com. This Privacy Policy explains in detail what information we collect, how it is used, and what rights you have over your data.

By using ku9 com, you agree to the terms of this Privacy Policy. Please read it carefully before getting started. If anything is unclear, reach out to our support team and we'll be happy to explain.

What Information We Collect

Ku9 com collects certain information to provide you with the best possible service. This information falls into two categories: what you provide directly, and what is collected automatically.

Information Provided Directly by You

• Full name, date of birth, and gender
• Email Address and Mobile Number
• Home address and postal code
• National ID or Passport Number (for verification purposes)
• Payment method details (bKash, Nagad, Rocket number)

Automatically Collected Information

• IP Address and Device Information
• Browser type and operating system
• A log of which pages you visited on the site and for how long
• Information from Cookies and Similar Tracking Technologies
• Gaming Activity and Betting History

KYC Verification Information

To ensure secure payments and legal compliance, ku9 com verifies user identity through a KYC (Know Your Customer) process. This may require a photo of your national ID or passport, a selfie, and proof of address. All such information is stored with the highest level of security.

How We Use Your Information

Collected data is used solely for specified purposes. ku9 com never uses your information for unnecessary reasons.

If you no longer wish to receive promotional emails or messages, you can withdraw your consent at any time by contacting our support team.

Sharing Data with Third Parties

Ku9 com never sells your information. However, in limited circumstances, data may be shared with trusted third parties.

Payment Processors

To process deposits and withdrawals, approved payment gateways including bKash, Nagad, and Rocket receive the necessary transaction information. This data is used solely for payment processing purposes.

Technology Service Providers

Technology partners who help operate the ku9 com platform may access limited data. All such partners operate under strict confidentiality agreements.

Legal Authorities

Information may be disclosed in compliance with legal obligations arising from court orders or lawful requests by government authorities.

Fraud Prevention

Relevant information may be provided to regulatory authorities in the course of investigating money laundering or fraud. This is done in the interest of protecting all users.

Data Protection Measures

Ku9 com protects your data using industry-leading security measures. Our full security infrastructure is detailed below.

• SSL/TLS Encryption All communication between your browser and our servers is protected by 256-bit SSL encryption. No one can intercept your data in transit.
• Secure Data Storage Your data is stored in encrypted databases. Strict physical and digital security measures are enforced at our data centers.
• Access Control Only authorised staff can access your data, and only to the extent necessary. All access is logged and audited.
• Regular Security Audits Regular security audits are conducted by third-party experts to identify and promptly address any vulnerabilities.
• Two-Factor Authentication (2FA) We recommend enabling two-factor authentication on your account for an added layer of security.

Cookie Policy

Ku9 com uses cookies to enhance your experience. Cookies are small files stored in your browser that help the site remember your preferences.

Cookie Type

• Essential Cookies: These are essential for login sessions and security and cannot be disabled.
• Functional Cookies: Used to remember your language, theme, and other preferences.
• Analytics Cookies: Helps us understand which parts of the site are used most, supporting ongoing service improvements.
• Marketing Cookies: Used to show relevant offers. You can turn these off at any time.

You can disable or delete cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some site features.

Your Rights

You have specific rights over your personal information, and ku9 com fully respects every one of them.

Right to Access Your Data

To view the information we hold about you, submit a request to our support team. A complete summary will be provided within 30 days.

Right to Rectification

If any of your information is incorrect, you may submit a correction request. Once valid proof is provided, corrections will be made promptly.

Right to Erasure

If you close your account, you may request deletion of your data. However, certain information may be required to be retained for a specified period due to legal obligations.

Data Portability

You may request a copy of your data in a readable format. This option is available for your convenience.

Objection to Profiling

You may object to your data being used for marketing or profiling purposes, and your objection will be honoured.

Data Retention Period

Ku9 com does not retain your data longer than necessary. Retention periods vary depending on the type of information.

• Account information: for the duration the account is active, and at least 5 years after closure (for legal compliance).
• Transaction data: 7 years (financial regulatory requirement).
• KYC documents: 5 years after verification.
• Customer support communications: 3 years.
• Cookies and session data: until the session ends or a maximum of 1 year.

Once the designated retention period expires, data is securely and permanently deleted.

Privacy of Minors

Ku9 com strictly does not provide services to anyone under the age of 18. We never knowingly collect personal information from minors.

If a minor has registered by mistake and we detect this, the account will be closed immediately and all collected data will be deleted. Parents or guardians may contact support regarding this matter.

Policy Changes

Ku9 com may update this Privacy Policy from time to time. For any significant changes, you will be notified via your registered email or a platform notification. The date of the latest update is always shown at the top of this page.

Continued use of ku9 com after any changes take effect will be considered acceptance of the updated policy. We recommend checking this page regularly.

Contact

For any questions or requests regarding our Privacy Policy, please contact us:

• Live Chat: available 24/7 on any page of the site
• Email: [email protected] (plain text — not clickable)

We typically respond within 48 hours. For urgent matters, live chat is the fastest way to reach us.

For more details, visit our Terms and Conditions and Responsible Gaming Also read this page.